Arbor Realty Trust

Customer Service Specialist

# of Openings
Customer Service/Support


Arbor, a real estate investment trust that invests in a diversified portfolio of multifamily and commercial real estate-related loans and other real estate-related assets has a career opportunity within our Depew, NY office for a Customer Service Specialist. The Customer Service Specialist is responsible for interacting with internal and external customers in support of information requests, new loan set up and payoff processing.


The Customer Service Specialist will have the following duties and responsibilities, including but not limited to:

  • Provide courteous customer service both internally and externally via phone, email and mail
  • Respond to customer inquiries by researching items timely and accurately
  • New loan set up data entry, verification and follow up
  • Maintain system data integrity on existing portfolio via property detail data entry
  • Generate Audit and Credit verifications upon request
  • Generate Borrower History Reports upon request and for yearend processing
  • Support processing of Paid in Full loans through document retrieval and verification
  • Address change requests from internal and external partners including return to sender mail item investigation and correction
  • Lockbox payment processing including logging payments received and payment processing upload report maintenance
  • Point of contact for external customers requiring IT/system assistance 
  • Monthly Mortgage invoice manipulation, correction and distribution
  • Assist with monthly check disbursement process


Education: Associate’s Degree


Experience: Previous work experience with customer service in an office environment a plus. 



  • Basic Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to prioritize work, achieve goals, and work under pressure in a fast paced environment

Travel: None


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